Wendu Inn Hotel, Kota Belud

*Honest Review: Comfortable Stay but Disappointing Service Transparency* Me and a group of colleagues chose Wendu Inn during our recent work trip to Kota Belud, and I’d like to share an honest review—not just a general star rating—because the experience was a mix of excellent and disappointing aspects. Pros: 🌟🌟🌟🌟🌟 • The check-in process was smooth and efficient. • Cleanliness and room comfort are top-notch—definitely 5-star worthy, especially for a small town like Kota Belud. • The view from the café and the convenience of having a minimart downstairs were truly added bonuses. • We genuinely appreciated the effort put into making the place cozy and welcoming. But here comes the downside: We booked our rooms with breakfast included, which is supposed to be served at their café. However, this was where things went wrong. 1️⃣ When we went for breakfast, there was no proper display or explanation about the free breakfast options. What was openly displayed was a menu with both breakfast (no prices shown) and lunch items (with prices). The actual complimentary breakfast choices were hidden away in a folder behind the counter—not visible to guests. Naturally, thinking the displayed breakfast options were part of our package, we made our choices and presented our coupons at the counter. The staff accepted the coupons without saying a word. Only after finishing our meals were we surprised with a bill, leaving us feeling misled and frustrated. 2️⃣ The counter staff’s customer service was below expectations. When we requested an official receipt for work claims, we were repeatedly told to refer to the booking website. Even after explaining that we needed an original stamped receipt, the answer was simply: “We don’t have an original stamp.” For a hotel catering to business travelers, this lack of basic documentation support is quite inconvenient. Final thoughts: Would I recommend Wendu Inn? Yes—for comfort, cleanliness, and its peaceful surroundings. But be prepared to double-check details around your package (especially meals), and don’t expect much assistance from the front desk when it comes to paperwork or clarifications.

Great place to view Mt Kinabalu and relax. About 15 mins driving to town centre. Hotel also provides adequate selection of food

Strategic location and clean room, staffs were friendly.

Great location with reasonable price